Billing & Payments
Billing overview
Section titled “Billing overview”Open Settings → Billing (/settings/billing). At the top, Current plan and Payment method appear side by side. The plan card shows the subscription price, renewal or end date, ad-management commission, and auto top-up status. The payment card shows the saved card and opens Stripe to update it. Below are Credits with auto top-up, Invoices & receipts, and a subscription renewal or end reminder.
Owners and admins can manage billing; managers can do so only with Billing access granted by the owner. Others see the plan and balance, but not the payment-method card or invoices. What credits were spent on — by purpose, day, account, or member when available — lives on Usage. New subscriptions, top-ups and auto top-ups accept only card payments through Stripe.
Payment method and tax details
Section titled “Payment method and tax details”Stripe Checkout collects the billing address and tax ID when you subscribe, top up, or add a card. AdWitch does not provide a separate billing-details form. Use Manage in Stripe or Update on the payment-method card to edit the address, tax ID, card, and other Stripe customer details.
Included credits and balance
Section titled “Included credits and balance”The Starter plan includes one-time Starter credits; their exact amount is shown here. They do not expire and remain after an upgrade. Core and Pro include credits for each billing period, which expire at period end. Charges use the current period grant first, then Starter credits, then purchased credits. Purchased credits never expire.
One line under the credit cards states how much was spent in the current billing period and links to Usage, where the same figure is split by purpose, by day and by ad account for any period.
Meta ad-management fee
Section titled “Meta ad-management fee”Plans charge a percentage of Meta ad spend for each connected ad account. The exact rate is shown on the plan card; the Enterprise rate is set individually. The fee covers the whole account, including campaigns imported before the account was connected, and does not depend on whether Autopilot is enabled.
The fee base is the account’s full daily spend from the first full day after connection. It is calculated in the ad account’s currency using that day’s exchange rate. Meta still charges the ad budget directly; this fee is a separate debit from the team’s AdWitch balance. It is posted daily. Meta can restate recent spend, so the system rechecks the last 7 days and posts an adjustment in either direction when needed. The rate and exchange rate recorded for a day do not change when that day is corrected.
For teams with a fee above 0%, Autopilot decision cycles are included in the fee and are not charged from credits. Creative and video generation remain separate credit-based operations.
Debt, grace period, and campaign pauses
Section titled “Debt, grace period, and campaign pauses”If a fee debit takes the available balance below zero, the negative amount is recorded as fee debt. The team keeps its campaigns running during the configured grace period (three days by default). When debt becomes overdue, campaigns are paused in Meta until the balance is above zero. Billing managers choose Debt pause policy: Only the debtor account pauses overdue debtor accounts, while Whole team pauses all connected accounts for any overdue debt. Protected accounts are exempt from pauses. Debt not bound to an ad account can affect the whole team. A zero balance without fee debt does not pause campaigns.
Top up the balance to reconcile the debt. After the debt is paid, campaigns resume in Meta. The fee may still be posted during the grace period, so keeping enough balance available prevents an overdue debt and an interruption.
Reconnecting an account
Section titled “Reconnecting an account”Disconnecting an ad account stops new fee accrual but does not erase previous fee days or debt. Reconnecting the account requires the fee consent again when the plan has a fee. The system resumes accrual from the first full day after reconnection and fills in eligible missed days, checking up to 90 days of history where available. This is why the connection flow asks you to accept the percentage: the acceptance records the rate, date, and user who agreed to it.
The current-plan card shows the effective rate and whether it comes from the plan or an individual rate. Any debt and its deadline appear as a notice above the cards. Forecasts, totals, and commission per account are on Usage; these debits and adjustments use the Ad management fee category.
Top up balance
Section titled “Top up balance”For a one-time top-up, click Add credits on the Purchased credits card: a dialog opens where you choose a credit pack or Custom amount and pay by card through Stripe. Currently, packs are available for $25, $50, $100, $250, $500, and $1,000. The three larger packs add bonus credits: $250 adds 5% (+$12.50), $500 adds 7% (+$35), and $1,000 adds 10% (+$100); smaller packs have no bonus. The pack catalogue may change over time, so always check the bonus shown on the pack and the Credited to balance line above the button before paying. A custom amount can be from $10 to $5,000 and does not include a bonus. Purchased credits, including bonus credits, never expire; the bonus appears as a separate Pack bonus row in credit history. If card payment is not connected yet, the dialog still shows packs, marks the card method Not connected yet, disables the payment button and shows a support link. There is no manual or bank top-up path; contact support@adwitch.ai for payment problems.
Top-up process
Section titled “Top-up process”- Open Settings → Billing and click Add credits on the Purchased credits card
- Choose a credit pack or Custom amount ($10–$5,000)
- Check Credited to balance, click the top-up button that shows the amount, and complete Stripe checkout
- The balance is credited automatically once payment confirms
Auto top-up
Section titled “Auto top-up”If available for your team, auto top-up charges a saved card when the total available balance falls below your threshold. It stays in the Credits section. Add or replace the card through Stripe, then set the threshold, top-up amount, and monthly cap. If Stripe still needs a billing address, add a card or use Update in Stripe. After repeated payment failures auto top-up pauses itself; fix or replace the card in Stripe and enable it again. The top-up amount must be $10–$5,000, and the monthly cap must cover at least one top-up. If the bank requires 3-D Secure, a Bank confirmation required card appears in Billing. Use Confirm payment or Cancel top-up; credits arrive only after Stripe confirms payment.
Subscription payments
Section titled “Subscription payments”Stripe subscriptions renew automatically until cancelled. See Plans & Credits for plan limits and lifecycle details.
Invoices and credit history
Section titled “Invoices and credit history”Billing managers see invoices and receipts on Billing, with Show more for older documents. The table columns are Date, Number, Purpose, Payment method, Subtotal, Tax, Total, Status, and Actions. The credit history — grants and expirations, AI usage, top-ups, subscription payments, auto top-ups, refunds, commission rows — moved to Usage → Credit history, where it follows the period picker, filters by ad account and exports to CSV.