Terms of Service — AdWitch AI Ad Platform

Version 2026-09-14

1. Parties and acceptance

These Terms are between you (and the organisation you represent) and Tranquility Psychiatry and Counseling Services LLC, a limited liability company, 100 E Campus View Blvd, Ste 250, Columbus, OH 43235, United States (“AdWitch”, “we”). By creating an account or using the service, you accept them.

2. Eligibility

You must be at least 18, legally able to contract, and authorised to bind any organisation and manage every connected Meta ad account. The service is not offered where prohibited.

3. Accounts and security

Provide accurate information and keep it current. You are responsible for activity under your account, safeguarding credentials and recovery codes, using strong unique passwords, enabling 2FA where appropriate, reviewing the session registry, and promptly reporting unauthorised access. Do not share an individual account or evade lockouts or access controls.

4. The service and your authorisation

AdWitch is an AI agent for creating, analysing and managing advertising on Meta platforms. By connecting an account, you authorise the service to read data and carry out the actions you request. If you enable Autopilot, you authorise actions within the limits and budgets you configure until you disable it.

You remain the advertiser and final decision-maker. Review campaigns, creatives, audiences, budgets and compliance before publication. AI and advertising systems are probabilistic: we do not guarantee availability, approval, delivery, conversions, profitability, or any particular result, and make no ROAS or earnings claim. Features and Meta capabilities may change.

5. Acceptable use

You must not use the service to violate law or third-party rights; deceive or impersonate; distribute malware; facilitate discrimination, exploitation or prohibited products; scrape or probe the service; bypass limits; reverse engineer except where law permits; overload infrastructure; submit data you lack rights to use; or generate/publish unlawful or policy-violating ads. We may suspend harmful activity.

6. Meta terms

You must comply with Meta’s Terms, Advertising Standards, Platform Terms, developer policies and account restrictions. You grant only permissions you hold. Meta may reject, restrict or remove ads or access independently of AdWitch; we cannot override Meta review, permissions, rate limits or enforcement.

7. AI outputs

Outputs may be inaccurate, incomplete, similar to third-party material, or unsuitable. Verify facts, rights, disclosures and legal/policy compliance. Do not treat output as legal, financial or professional advice. You are responsible for prompts, selections, edits and use of outputs.

8. Fees, billing, credits and refunds

Paid features may include recurring subscriptions and prepaid AI credits. Prices, included usage and renewal terms are shown before purchase. Subscriptions renew until cancelled; cancellation stops future renewal but does not reverse completed periods. AI credits are consumed as described in-product, are not money, non-transferable, and—except where mandatory law requires—non-refundable once purchased or used. Taxes, exchange rates, bank and network fees are your responsibility. Failed or disputed payments may suspend paid access. Statutory cancellation and refund rights remain unaffected.

8.1 Ad-management commission

8.1.1. From the first full day after a Meta ad account is connected (in that account’s timezone), we accrue a daily commission as a percentage of the whole daily Meta spend of every connected account. This includes imported campaigns and applies regardless of Autopilot mode.

8.1.2. The percentage is set by your plan or individual agreement. We show it when you connect or reconnect an account, and you accept it using the connection checkbox. A team-specific rate may apply.

8.1.3. For a non-USD ad account, we convert that day’s spend to USD at the daily FX rate. If the rate is unavailable, the day waits for it and is not estimated. The commission rate and FX rate recorded for the day are then fixed; Meta corrections received within seven days may create an adjustment without repricing the day.

8.1.4. We charge the commission daily from the team wallet in USD, even if its balance is insufficient. A negative balance is a debt due during the applicable grace period (the platform default is three days).

8.1.5. If that debt remains unpaid after the grace period, we may pause campaigns through the Meta API and suspend service access. Campaigns resume automatically after the balance is above zero. The affected Meta ad account cannot be connected by another team until its debt is settled or the block is waived.

8.1.6. Revoking our Meta access or disconnecting an account does not cancel commission already accrued or the related debt.

8.1.7. On plans with a commission rate above zero, scheduled Autopilot LLM cycles are included in the commission. Creative, image and video generation remain chargeable from credits.

9. Intellectual property

We and our licensors own the service, software, branding and documentation. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service during your account term. You retain rights in content you submit and grant us a worldwide licence to host, process, reproduce and transmit it solely to operate, secure and improve the service. Subject to law and third-party rights, you may use generated outputs; no exclusivity or non-infringement is promised. Feedback may be used without restriction.

10. Data and privacy

Our Privacy Policy explains processing. You are responsible for having a lawful basis and notices for personal data, audiences and creatives you provide, and for honouring data-subject requests relating to your advertising.

11. Suspension, termination and deletion

You may stop using the service, cancel a subscription, disconnect Meta, or request deletion in Profile → Security. Confirmed deletion has a 14-day grace period during which it may be cancelled. We may restrict or terminate access for breach, risk, non-payment or legal necessity, normally with notice where reasonable. On termination, your licence ends; accrued fees and provisions intended to survive remain. Retained/anonymised records follow the Privacy Policy and Data Deletion page.

12. Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without implied warranties. We are not liable for indirect, incidental, special, exemplary or consequential loss, lost profit, revenue, data, goodwill, ad spend, or Meta action. Our aggregate liability arising in the preceding 12 months is limited to the greater of amounts you paid us in that period or USD 100. These limits do not exclude liability that law cannot limit, including fraud or wilful misconduct.

13. Indemnity

To the extent permitted by law, you will defend and indemnify AdWitch and its personnel against third-party claims, costs and losses arising from your content, ads, connected accounts, violation of law/Meta rules, infringement, or breach of these Terms. We will give notice and reasonable control of the defence; no settlement may impose liability or admission on us without consent.

14. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, United States, without conflict-of-law rules. Courts of Franklin County, Ohio, United States have exclusive jurisdiction, except mandatory consumer rights or interim relief available elsewhere. Contact us first so we can try to resolve a dispute informally.

15. Changes and general terms

We may change these Terms by posting a new version and, for material changes, providing reasonable notice. Changes apply prospectively. If you object, stop using the service before they take effect. Invalid terms are severed; delay is not waiver; you may not assign without consent; we may assign in a reorganisation or sale. These Terms and referenced policies are the entire agreement.

16. Contact

Questions: privacy@adwitch.ai.